Job Summary

Quality Technician

The Helping Hand Company is seeking a Quality Technician to join our Quality Team based in Hereford. Having recently successfully completed our ISO13485 audit, this is an exciting time to join us and help us maintain our quality standards.


  • Assisting in carrying out Quality Control inspection process for IQC, IPQC, FQC
  • Investigate and analyse quality issues arising from IQC, IPQC, FQC, non-conforming product CMS
  • Investigate and monitor corrective actions internally and externally when non-conforming issues arise
  • Assist in the calibration and calibration system and equipment
  • Support Production in quality matters that may arise
  • Goods inwards inspection of products
  • Supplier audits for corrective actions and 8D validation
  • Participate in CMS investigations and containments
  • Initial containment / inspection of parts/products at Goods in to ensure a supply to production
  • Collect and disposition of quarantined parts / components from production racks
  • Support internal auditing within the company following the audit schedule

Required Skills:

  • Working knowledge of quality management systems (e.g. ISO9001)
  • Strong problem-solving skills
  • Excellent analytical skills
  • Excellent communication skills both oral and written
  • Strong interpersonal skills and collaboration skills to work effectively with all levels of the organisation
  • Must be able to work with or without direct supervision

About Us

Based in Ledbury, Herefordshire, The Helping Hand Company is a market leading British manufacturer and supplier of a range of daily living aids, helping people to maintain their independence at home. In the UK, we supply Healthcare customer’s including the NHS, leading Private Hospital groups and retailers, as well as having an expanding e-commerce and Export presence.

Apply online or send your CV and covering letter to

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